WARRANTY

What is the exact duration of the warranty?

When ordering something from Salt & Pepper, you can assume that it is a high-quality product. Every article that is available at the web shop is subject to the legal warranty that a product is or must do what you as a consumer would expect in all reasonableness. If you have purchased an item for which this is not the case, we will offer a suitable solution as soon as possible. The legal warranty ensures that you as a consumer are entitled to a 2-year warranty when purchasing a new product. Depending on the item and in consultation with you, we apply the legal warranty by means of repair or replacement. Please contact our Customer Service team for this matter.

Is the problem that occurs with the article your own fault? Then you are not entitled to free repair or replacement. Did you use the item normally but is it just worn out? Also in this case, you're not entitled to free repair or replacement.

What should I do if the items I ordered are damaged?

In case of damaged delivery, please contact our Customer Service team as soon as possible.